FAQs
International Ordering FAQs
Kalamazoo happily sells to customers outside of the United States, however orders cannot be processed online. If you’re outside of the United States and are ready to make a purchase or want to learn more, please call us toll-free at +1.800.868.1699 ext 1, M-F, 8am-5pm CST or email us at sales@kalamazoogourmet.com. Read on for some of the most frequently asked questions about international orders.
Frequently Asked Questions About International Orders
Q: How do I place an order if I live outside the United States?
A: If you live outside of the United States you can place an order by contacting Kalamazoo Outdoor Gourmet directly at +1 800.868.1699 ext 1, M-F, 8am-5pm CST. Unfortunately we do not process international orders online at this time. Prices, product availability and shipping options vary by region. Your Kalamazoo representative will be able to assist you with your purchase.
Q: Which products are certified for use in my country?
A: Kalamazoo Outdoor Gourmet cooking products are laboratory-tested and certified for sale and use in North America (the United States of America, Canada and Mexico and bear the ETL mark to indicate they comply with CSA standards.
Currently, two variations of our most popular grill are CE certified for a select list of EU countries. Learn more.
- Built-in K750HB-EU Hybrid Fire Grill, and
- Freestanding K750HT-EU Hybrid Fire Grill
Refrigeration products are laboratory-tested and certified for sale in the United States and bear the UL mark. Outdoor kitchen cabinetry does not require certification in most countries. New certifications are frequently underway. Please contact us with any questions or suggestions regarding future product certifications.
Q: What are my options if I want to buy something that isn’t certified for use in my country?
A: Subject to your local governance, you may be able to legally import our products for your personal use, but it is your responsibility to understand your country’s importation laws and what allowances they make for personal use of these types of products. Kalamazoo Outdoor Gourmet reserves the right to refuse any order.
Q: What forms of payment do you accept and what are your terms?
A: Payment is required in United States Dollars (USD) via wire transfer at the time of order. For larger orders, we may request a 50% deposit to confirm the order for production. In these instances, the balance is due before shipment.
You are responsible for all currency exchange costs, delivery charges, taxes, duties and other importation fees. Kalamazoo Outdoor Gourmet does not accept returns on international orders.
Q: How do you ship your products and who is responsible for customs, duties, taxes and fees?
A: For international orders, Kalamazoo Outdoor Gourmet packages products in reinforced, international crating.
Kalamazoo Outdoor Gourmet recommends clients work with an international freight forwarder and customs broker for all personal use imports into other countries. If you do not have a freight forwarder to work with, Estes Forwarding Worldwide provides these services directly to clients in many countries.
Under certain circumstances, we can use a third-party shipping company to have your order shipped via ocean or air freight to the address you provide (see above regarding purchasing certified products). In these situations, you are responsible for delivery arrangements, customs, duties, taxes and any other delivery and importation fees. Clients may arrange to have their orders picked up at our Michigan factory by their freight forwarder, or we can deliver orders to the freight forwarder facility in the continental 48 United States (taxes and delivery charges will apply).
International orders of non-certified products are sold “x-works”, and you are responsible for transportation from our Michigan factory (including delivery arrangements, customs, duties, taxes and any other delivery and import fees).
Q: How do I become a dealer/distributor of your products in my country?
A: We have a limited distribution model. If you would like to explore becoming a dealer or distributor for Kalamazoo products, please contact us.