The Kalamazoo Outdoor Gourmet Stainless Steel Products Warranty covers the replacement of parts for the current generation of Kalamazoo Hybrid Fire Grills, Kalamazoo Gaucho Grills, Kalamazoo 450 and 900 Series Grills (formerly Steadfast and Bread Breaker Series Grills), Edo Grills, Sculpture Series Grills, Artisan Fire Pizza Ovens, Outdoor Artisan Pizza Ovens, outdoor kitchen cabinetry, and martini bars purchased from Kalamazoo Outdoor Gourmet or an authorized dealer after 2005 under the terms and limitations listed below (I. through IV.). This warranty covers the listed parts against defects or failure under normal usage. In limited situations, and only at the discretion of Kalamazoo Outdoor Gourmet repair labor may be included under warranty.
Outdoor appliances manufactured by Perlick are covered by the Perlick Residential Products Warranty.
I. Limited Lifetime Warranty
All fabricated stainless steel components, including cabinets, grill frames, hoods, panels and burner boxes are warranted against structural deterioration and corrosion due to defects in materials and workmanship. Discoloration is a natural reaction of stainless steel to heat and is not covered. Surface rust can result from acid rain and environmental chemicals and is not covered.
Cast stainless steel Dragon Burners™ are warranted against defects in materials and workmanship. Surface rust, oxidation and discoloration are not covered.
Cast brass Dragon Dragon Burners™ are warranted against structural deterioration. Oxidation and discoloration are not covered.
II. Limited Five-Year Warranty
Stainless steel tube burners, including pizza oven burners and grill ignition burners, brass cooktop burners and all burner valves.
III. Limited One-Year Warranty
All other parts, including igniters, rotisserie motors, fixtures, thermometers and electronics.
IV. Limitations & Exclusions
Outdoor appliances manufactured by Perlick are covered by the Perlick Residential Products Warranty. Outdoor dishwashers manufactured by Asko are covered by the Asko products warranty. These products are not included in the Kalamazoo Outdoor Gourmet Stainless Steel Products Warranty. The Kalamazoo Outdoor Gourmet Stainless Steel Products Warranty applies only to the original, registered owner and may not be transferred. This warranty shall not apply to damage resulting from abuse, accident, natural disaster, power surges or loss of electrical power to the product for any reason, alteration, improper installation, improper operation, or improper repair or service of the product.
This warranty does not apply to commercial usage.
Warrantor is not responsible for consequential or incidental damage whether arising out of breach of warranty, breach of contract, or otherwise. This warranty is in lieu of all other warranties, expressed or implied, and all other obligations or liabilities related to the sale or use of Kalamazoo Grill products.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Damaged or defective parts covered under our warranty will be replaced with the same or similar part at our discretion.
Damaged or defective parts or products covered under warranty, must be returned to Kalamazoo Outdoor Gourmet at our request. You have the option to complete the parts exchange in one of two ways: You may request that we ship you the replacement part, for which you will be charged and then refunded once we receive the old part from you. Or you may ship us the old part, and we will then ship the replacement part at no Shipping charge. Charges for the old/images/uploads/dimensions/replaced part are refunded to you at the same rate as is calculated for Kalamazoo Outdoor Gourmet to ship the new part.
If you happen to encounter an issue with your warrantied Kalamazoo Outdoor Gourmet product, our team of Client Service experts are dedicated to resolving your issue as swiftly as possible. In order for our Client Services team to better assist you, please ensure we have your current contact and product information. To update your contact information call 888.566.1363 or email firstname.lastname@example.org.
Salt Water Environments
Stainless steel — even the high-quality material used in Kalamazoo Outdoor Gourmet products — is not impervious to rust. Stainless steel is corrosion-resistant. Exposure to salt air and sea spray will cause surface rust if you don’t care for your products properly. The best thing you can do to protect the stainless steel is to clean it frequently. Don’t give the salt time to establish a foot hold, and the chemical reaction time to start getting nasty. In salt air environments, we recommend cleaning all stainless steel surfaces at least every two weeks to keep your oven in prime condition.
Contact our Customer Service Department for more information: 800-868-1699
Want to learn more facts about stainless steel and how to properly care for your Kalamazoo Outdoor Gourmet product? Visit our FAQ section.