Frequently Asked Questions

Order-related Questions

Are you thinking about purchasing a Kalamazoo Outdoor Gourmet product? Here are answers to some commonly-asked questions about our product line. Please contact us for more information.

Q. Will you make custom grilling surfaces for my grill?

A. Unfortunately, we do not make surfaces for non-Kalamazoo products. Our custom surfaces are made exclusively for our grills. 

Q. Where are your grills manufactured?

A. All of our grills, cabinets and pizza ovens are built to order at our plant in Kalamazoo, Michigan.

Q. Where can I see your products?

A. Kalamazoo Outdoor Gourmet has a select network of authorized Dealers with product showrooms throughout the US. Check for a dealer in your area with our dealer locator. Additionally, potential customers can visit our plant in Kalamazoo, Michigan or our offices in Chicago by appointment only. Please call 800.868.1699 to make an appointment.

Q. Are your grills available for restaurants and commercial use?

A. Our products are designed for residential outdoor use only.

Q. Can I use your grills, pizza ovens or refrigeration units indoors?

A. No. Our products are built and tested for outdoor use only. 

Product-related Questions

Are you already a member of the Kalamazoo Outdoor Gourmet family? Do you need assistance with your product? Here are a few of the most commonly-asked questions and troubleshooting guides for our products.

NOTE: Please read your user manual before using your grill, pizza oven, refrigeration unit or other Kalamazoo Outdoor Gourmet products. Follow all safety instructions contained in your manual.

Q. How do I season my laser-cut grilling surfaces?

A. Before using your custom laser-cut grilling surfaces for the first time, they need to be seasoned with oil. The concept is very similar to caring for cast iron cookware.

Remove the cold surfaces from your grill and use a cloth rag to wipe vegetable oil over the entire surface of each. Place the surfaces back into the grill. Light the grill and run all main burners on HIGH for about 20 minutes. The goal is to turn the surfaces brown. The more you use your grill, the more thoroughly seasoned your surfaces will become. Ideally you want your surfaces to become black and remain that way. You can re-season your surfaces at any time.

Q. How do I clean my grill?

A. The most difficult part of cleaning your grill is removing the burnt-on food and grease. Start by using a citrus-based or organic degreaser to remove everything that isn't burnt on. Next, we recommend using powdered Bar Keepers Friend with a jersey knit rag. Be careful to follow the grain direction of the stainless steel to avoid scratches. With a little elbow grease, Bar Keepers Friend will remove most stains and discoloration. For real problem areas, a Scratch-B-Gone kit can be used to restore the factory finish. After these steps, rinse off all cleaners, wait for the grill to dry, and then apply stainless steel polish.

Q. Should I cover my grill?

A. Keeping your grill and pizza oven covered when not in use will help keep them clean, but it is not necessary to do so. Kalamazoo products are built to withstand the elements. Refrigeration should never be covered.

Q. What do I need to do with my refrigeration in the winter?

A. Kalamazoo outdoor refrigerators should simply be switched off when winter comes. It is a good idea to give units a thorough cleaning and a good dose of stainless steel polish, but they do not need to be moved indoors and they should not be covered. Any refrigeration with fluid lines (such as ice makers and keg tappers) need to be winterized.

Q. What do I need to do with my dishwasher in the winter?

A. Kalamazoo outdoor dishwashers have a pre-programmed winterization cycle accessed via the control panel that drains all water from the system. Follow the user's manual instructions. A separate cycle is activated for springtime startup.

*Please note we no longer sell outdoor dishwashers, as of 2016.

Q. Why is the starter/igniter not working?

A. The electronic spark ignition system is powered by batteries. When the batteries run low, the rate of the clicking noise will become noticeably slower. When this happens, or if you hear no clicking at all, it is time to replace the batteries. On grills, your ignition module is located inside the grill cabinet and, depending on your grill model, you may have one or two modules, each with a 9-volt battery. Unscrew the round cap, remove and replace the 9-volt battery, and screw the cap back on the module. On pizza ovens, your battery can be accessed by unscrewing the ignition button. Pizza oven ignition systems use a single AAA battery.

Q. Why does the burner have a low or intermittent flame or sometimes have very low heat?

A. If your product is connected to a 20-pound liquid propane tank, your pressure regulator's safety device may have been activated. The safety device, which is built into the pressure regulator, is designed to sense unrestricted gas flow, which could be caused by a severed gas line or other safety issue. The safety device can be inadvertently triggered by opening the valve on the propane tank too far or too quickly when lighting the grill. If you experience very low heat when trying to use your grill, you may have triggered the safety device. This can usually be avoided by opening the tank valve only ¼ turn when lighting the grill. This may provide all the gas you need for cooking, but if you need more gas for a higher flame, open the tank further, one quarter turn at a time, until you feel the flame is right. When you do trigger the safety device, turn off the tank valve and disconnect the tank. After five minutes, reconnect and try again, following the advice above for avoiding the problem.

20-pound liquid propane tanks are also prone to freezing — especially when they are nearly empty or in extremely cold conditions. If your propane tank has iced over, the pressure will drop dramatically, and your grill or pizza oven will not function properly.

Products connected to a natural gas supply may not be receiving the appropriate pressure or amount of gas. Other appliances connected to the same gas supply may reduce the amount of gas available when they are in operation. The length of the gas piping and the diameter of the pipes can both limit the amount of gas available to your equipment. A certified plumber or pipe fitter can determine the pipe diameter needed for the total BTU demand of your system.

Q. Can stainless steel rust?

A. In short, yes. Stainless steel is corrosion-resistant, but it is not rust proof. Oceanfront environments with salt air and sea spray will require regular maintenance and cleaning to prevent rust. Clean stainless steel surfaces at least two times a month to keep the chemical reaction from the salt from gaining a foothold on your equipment. With regular cleaning, your equipment will look like new for a lifetime. To achieve maximum corrosion and stain resistance, the surface of the stainless steel must be kept clean. Should some rust spots occur, they can be easily removed with Bar Keepers Friend.

Q. Why Maintenance and Cleaning are Necessary

A. Surface contamination and the formation of deposits are critical factors which may lead to drastically reduced life. These contaminants may be minute particles of iron or rust from other non-stainless steels used in nearby construction and not subsequently removed.

Industrial, commercial and even domestic and naturally occurring atmospheric conditions can result in deposits which can be quite corrosive. An example is salt deposits from marine conditions. Working environments can also create more aggressive conditions, such as the warm, high humidity atmosphere above indoor swimming pools.

This particular environment has in a small number of instances been found to be highly aggressive, and specialist advice should be obtained. Aggressive operating environments can increase the speed of corrosion and therefore require more frequent maintenance.

Modern processes use many cleaners, sterilizers and bleaches for hygienic purposes.

These proprietary solutions, if appropriate for use with stainless steel and when used in accordance with their makers' instructions are safe, but if used incorrectly (e.g. warm or concentrated) can cause discoloration and corrosion on the surface of stainless steels.

International Ordering

Kalamazoo happily sells to customers outside of the 50 United States, however orders cannot be processed online at this time. Check out our International Ordering FAQs page for more information.

Innovation is at the heart of every Kalamazoo product. Each part of the collection – from grills and pizza ovens to refrigeration and cabinetry – represents a significant departure from the established norm. Our passion for outdoor cooking and our fiercely independent design philosophy drive us to establish new industry benchmarks. Consequently, our list of exclusives and innovations speaks for itself.

Choose a different country