Customer Service

Kalamazoo Outdoor Gourmet prides itself on craftsmanship and quality. We stand behind our brand and strive to make each and every product to the highest standards. Our customers are the most important part of our business and we go out of our way to make your Kalamazoo ownership a memorable and enjoyable experience for a lifetime. Our dedicated staff are committed to making sure you are a satisfied member of the Kalamazoo Outdoor Gourmet family.

Contact Us

Our customer service representatives are available to answer your questions by phone Monday through Friday, 8am-8pm EST, and voicemail is available 24 hours a day, 365 days a year.


 Email Us

Product Information Requests

Our knowledgeable sales team is on-call Monday through Friday, 9am-6pm EST, to help you plan the outdoor kitchen of your dreams. Call 800.868.1699 or email us using the contact form.

Use the dealer locator to find an authorized Kalamazoo representative near you.

Customer Support & FAQs

Have a question about operating or maintaining your Kalamazoo Outdoor Gourmet product? Browse our FAQ section or download our product manuals. Do you need more help? Contact our Customer Service representatives: 800.868.1699 or using the contact form.

International Ordering

Kalamazoo happily sells to customers outside of the United States, however orders cannot be processed online at this time. Check out our International Ordering FAQs page for more information, or contact one of our helpful representatives toll-free at +1.888.229.6952 ext 1, M-F, 8am-5pm CST or via email at

Order Processing

Our team of outdoor kitchen experts is here to walk you through every step of the procedure: from outdoor kitchen planning to order placement and processing, to delivery preparation and installation.

Do you have a vision for your outdoor kitchen but are unsure of how to make it a reality? We can help you plan your kitchen and can often recommend design professionals in your area.

Read more about the ordering process.

Shipping and Delivery

We want to deliver your kitchen to you in a timely manner. Kalamazoo offers curbside and patio-direct levels of delivery service, depending on the needs of the home owner. Learn more about our shipping options and policies.

Warranty Information, Registration & Returns

Most products installed in the United States, Canada, and Australia are covered by our warranties. You can click on the links below to learn more about our warranties, policies and terms and conditions. To ensure our Client Service Representatives can assist you as quickly and easily as possible, please ensure we have your current contact information. To update your contact information call 888.229.6952 or email

Request or Download a Catalog

Innovation is at the heart of every Kalamazoo product. Each part of the collection – from grills and pizza ovens to refrigeration and cabinetry – represents a significant departure from the established norm. Our passion for outdoor cooking and our fiercely independent design philosophy drive us to establish new industry benchmarks. Consequently, our list of exclusives and innovations speaks for itself.

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