Customer Service

Kalamazoo Outdoor Gourmet prides itself on craftsmanship and quality. We stand behind our brand and strive to make each and every product to the highest standards. Our customers are the most important part of our business and we go out of our way to make your Kalamazoo ownership a memorable and enjoyable experience for a lifetime. Our dedicated staff are committed to making sure you are a satisfied member of the Kalamazoo Outdoor Gourmet family.

Contact Us

Our customer service representatives are available to answer your questions by phone Monday through Friday, 9am-5pm EST, and voicemail is available 24 hours a day, 365 days a year.

Our phone system is temporarily down due to an unfortunate nationwide outage with our vendor. The voicemail system still functions. Please leave a message for a prompt reply during business hours or contact us by email We are sorry for the inconvenience.

800.868.1699

Contact us by email.


Product Information Requests

Our knowledgeable sales team is on-call Monday through Friday, 9am-6pm EST, to help you plan the outdoor kitchen of your dreams. Call 800.868.1699 or email us using the contact form.

Use the dealer locator to find an authorized Kalamazoo representative near you.

Customer Support & FAQs

Have a question about operating or maintaining your Kalamazoo Outdoor Gourmet product? Browse our FAQ section or download our product manuals. Do you need more help? Contact our Customer Service representatives: 800.868.1699 or using the contact form.

Order Processing

Our team of outdoor kitchen experts is here to walk you through every step of the procedure: from outdoor kitchen planning to order placement and processing, to delivery preparation and installation.

Do you have a vision for your outdoor kitchen but are unsure of how to make it a reality? We can help you plan your kitchen and can often recommend design professionals in your area.

Read more about the ordering process.

Shipping and Delivery

We want to deliver your kitchen to you in a timely manner. Kalamazoo offers curbside and patio-direct levels of delivery service, depending on the needs of the home owner. Learn more about our shipping options and policies.


Warranty Information, Registration & Returns

Most products are covered by our limited lifetime warranty. Learn more about our policies, and terms and conditions.

Register your product today to activate your warranty and make sure we have your current contact information for product updates and Kalamazoo news.